Welcome to Worthy Collection’s Returns page. We’ll cover our policy and highlight important information regarding returns and exchanges. If you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at firstname.lastname@example.org for assistance.
What is your Return Policy?
At Worthy Collection, we understand that sometimes your dream item might not meet your expectations. We are happy to accept returns and refund you for the item. Please review our full return policy below.
Returns will be accepted. Refunds will be credited back to the credit card or PayPal account that was used when you placed your order minus the shipping cost. Once we receive your item, we will process your refund. It could take 2 to 10 business days for your refund to be applied to your credit card account, depending on your credit card company.
- Sale items may not be returned, refunded, or exchanged.
All returns/exchanges must be done within 30 days of order receipt.
Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
Damages must be reported within 3 days of receiving merchandise. Please contact email@example.com.
Worthy Collection reserves the right to charge a flat $10 restocking fee for excessive returns. This pertains to a return rate over 75%. Damaged items are excluded.
- Worthy Collection reserves the right to terminate accounts in its sole discretion.
Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at firstname.lastname@example.org.
How do I return my merchandise?
We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return:
1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet our requirements will not be accepted and additional postage will be paid to have them returned to you.
2. Place unwanted merchandise in a shipping safe box or envelope with original invoice included.
Please mail your return to:
7806 Vaughn Road
Montgomery, AL 36116
When will my return be processed?
We process all returns within 5-7 business days. Once processed, you will receive an email showing it has been completed! Remember it could take 2 to 10 business days for your refund to be applied to your credit card account, depending on your credit card company. We appreciate your patience around the holidays. Please keep your tracking information to ensure delivery.
How does the exchange process work?
If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our store for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. Please send an email to email@example.com to inform us of your desire for an exchange.
Can I exchange my item for a different size?
Yes! We have two options you can take to exchange your item for a new size.
Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 30 days of ordering for a refund.
- Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one.
Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items in the store!
How do I exchange my purchase for a completely different item?
If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item.
Have a question you don’t see here? Whether you want more information about our store’s shipping, or you want to know more about our returns, please reach out to us with questions we haven’t already answered. You can email us at firstname.lastname@example.org.